About This Job
About This Job
Join Krea and Help Create Amazing Experiences!
At Krea, we believe great customer experiences start with great people. We're looking for an enthusiastic, friendly, and organised Customer Experience Associate to join our team. If you enjoy meeting people, solving problems, and keeping things running smoothly behind the scenes, we'd love to hear from you.
About the Role
As a Customer Experience Executive, you'll be the welcoming face and helpful voice of Krea. You'll support our customers throughout their journey while also handling important administrative tasks that keep our operations efficient and organized.
What You'll Be Doing
- Delivering exceptional customer service in person, by phone, and through email.
- Managing administrative duties, including data entry, record keeping, and document management.
- Coordinating appointments, schedules, and customer follow-ups.
- Supporting the team with day-to-day office operations.
- Helping create a positive and memorable experience for every customer.
- Handling any aftersales issues.
About You
- Friendly, professional, and approachable.
- Strong communication and interpersonal skills.
- Naturally organized with good attention to detail.
- Able to multitask and work efficiently in a fast-paced environment.
Requirements
- Previous customer service and administrative experience is preferred.
- Proficiency in Microsoft Office.
- Excellent written and spoken communication skills.
- Strong organisational and time-management abilities.
- Fluency in Maltese and English.